This policy explains what personal information Pristine Infrastructure (“Pristine”, “we”, “us”) collects through pristineinfra.in, how we use it and the choices you have. We process personal data in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Who we are
Pristine Infrastructure, No. 4, Century Chimes, 2nd Cross Rd, Shanthivana, Sanjeevini Nagar, Bengaluru, Karnataka 560092, India. Email: info@pristineinfra.in · Phone: +91 91875 46284.
What we collect
Information you give us
When you use our enquiry form, the quote form or the chat assistant, you may enter your name, phone number, email address, the services you are interested in and details about your project. When you press “Submit”, these details are emailed to our team through a Google Apps Script service so that we can respond to you. The website itself does not store them. If sending fails, you can choose to send the same details to us on WhatsApp instead. Messages you send us on WhatsApp, by phone or by email are received and kept by us to respond to you.
Information collected automatically
- Server logs. Our hosting provider records standard technical data for each visit, such as IP address, browser type, pages requested and the time of the request, for security and to keep the site running.
- Google Analytics. We use Google Analytics 4 to understand how visitors use the website (pages viewed, approximate location, device and browser, and when an enquiry is made). It uses cookies. Google processes this data under its privacy policy; you can opt out with Google’s browser add-on.
- Google reCAPTCHA. When you start filling in a form, we load Google reCAPTCHA v3 to check that the enquiry comes from a person and not an automated program. It collects hardware and software information, such as device and browser data, and sends it to Google. Its use is subject to Google’s privacy policy and terms.
- Meta Pixel. After you first scroll, tap or type on a page, we load the Meta (Facebook) Pixel. It uses cookies to record page views and when an enquiry is started, so we can measure and improve our advertising on Facebook and Instagram. Meta’s use of this data is governed by its own privacy policy.
- Google Maps. The map on our Contact page is provided by Google and loads when you scroll to it. Google may set cookies and collect data under its privacy policy.
- Chat assistant. Your conversation with the chat assistant is kept only in your own browser for the current visit (session storage) and is cleared when you close the tab. It is not sent to us unless you choose to send it on WhatsApp.
We do not use any other analytics or advertising trackers on this website.
How we use your information
- To reply to your enquiry and prepare quotes, proposals and project communication.
- To deliver and manage projects you engage us for.
- To keep the website secure and working properly.
- To understand how the website is used and to measure and improve our advertising (Google Analytics and the Meta Pixel, as described above).
- To protect our forms from spam and abuse (Google reCAPTCHA).
- To meet legal, tax and regulatory obligations.
We use your information on the basis of your consent (for example, when you contact us) or where it is needed for a project you have asked us to carry out or to comply with the law.
Who we share it with
We do not sell or rent your personal information. We share it only with service providers who help us run the website and communicate with you (our web host; Meta for WhatsApp and the Meta Pixel; and Google for Analytics, reCAPTCHA, maps and the email service that delivers form enquiries), with professionals and partners working on your project where needed and with your agreement, or when the law requires it.
How long we keep it
We keep enquiry and project information for as long as needed to respond to you and to complete and support your project, and afterwards only as long as required for legal, accounting or warranty purposes. You can ask us to delete enquiry details at any time (see below).
Your rights and choices
- Ask for a summary of the personal data we hold about you, and have it corrected or completed.
- Ask us to erase your data, or withdraw consent you have given, where we have no legal reason to keep it.
- Nominate another person to exercise these rights on your behalf, as allowed by law.
- Block or delete cookies in your browser settings, and manage ad preferences in your Facebook or Instagram account.
To exercise any of these rights or to raise a concern, email info@pristineinfra.in. We will respond within a reasonable time. If you are not satisfied with our response, you may approach the Data Protection Board of India.
Security
The website is served only over HTTPS. We take reasonable steps to protect the information you share with us, but no method of transmission or storage is completely secure.
Children
This website is meant for adults planning construction or design work. We do not knowingly collect personal data from children under 18.
Changes to this policy
We may update this policy when our website or practices change. The date at the top of the page shows when it was last updated.
Contact
Questions about this policy: info@pristineinfra.in or Pristine Infrastructure, No. 4, Century Chimes, 2nd Cross Rd, Shanthivana, Sanjeevini Nagar, Bengaluru 560092.